Tesla is closing many of its stores in favour of customers buying from its website.
It's clear that automating a manual process reduces the number of jobs, but perhaps access to information does too? Are we reducing sales teams due to websites?
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I would not want to run https://example.com/: any large service probably has buggy automated systems hammering it, but https://example.com/ is almost certainly worse.
On the plus side, I suppose they have no paying customers or SLA to worry about.