Systems Software Research is Irrelevant by Rob Pike (2000) https://web.archive.org/web/20060420001914/http://www.eng.uwaterloo.ca/~ejones/writing/systemsresearch.html
Discusses how hard it is to build novel systems today.
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I'd heard the conventional wisdom that UX research states that mice are more efficient than keyboards, but turns out there's virtually no research on this!
https://danluu.com/keyboard-v-mouse/
Do users of immutable systems (i.e Nix or Guix) upgrade more or less often than other platforms?
There's less pressure to upgrade (unlike a rolling release distro) but in principle upgrading is easier.
The word "agent" is so overloaded in the AI space.
Sometimes it means a sophisticated interaction system, but other times it just means API.
I think it's partly a sign of how new the space is. We don't have consensus on the best way to use these systems yet.